FAQs
Shipping locations We ship globally through trusted and reliable partners like DHL, DTDC and Delhivery
Shipping
Shipping locations
We ship globally through trusted and reliable partners like DHL, DTDC and Delhivery.
Shipping costs
We do not charge anything additional for shipping except for a minimal charge of Rs 50 on COD (Cash on Delivery) orders. Even for our international orders, the shipping provided is free and inclusive in the cost itself.
Payment
What Payment Methods Are Accepted?
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Do You Ship Internationally?
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What Payment Methods Are Accepted?
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Returns
Return and exchange policy
Processing orders of handcrafted products involve days of efforts put in by our artisans and our order processing team.
We do not accept returns for orders where the product does not match your satisfaction but is perfect in terms of quality, sizes and other details mentioned on our website.
Also once the package is dispatched from our warehouse, its highly dependent on the courier partner, if any delays in delivery please stay patient. If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.
Please allow 1-2 weeks post the date of return request for your exchange to be processed. If there are any possibilities of refund in case of damages in shipping, we will refund the amount in 5-7 days after receiving back the damaged product. P-TAL will not issue returns & exchanges for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.
Also once the package is dispatched from our warehouse, its highly dependent on the courier partner, if any delays in delivery please stay patient. If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.
Please allow 1-2 weeks post the date of return request for your exchange to be processed. If there are any possibilities of refund in case of damages in shipping, we will refund the amount in 5-7 days after receiving back the damaged product. P-TAL will not issue returns & exchanges for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.
Do I have to pay anything to return my items?
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How do I return an item?
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